suddenly have the urge to do a shout out about my previous experience with Jetstar
I realize sometimes human only focus on bad things and complain
but once someone do something good, people don't bother to talk about it
I was travelling with my parents to Taiwan last February. For the first time, we brought wines back from a vacation. We didn't know the process and thought wine will be treated as any other normal hand luggage if we were to bring it into airport ourselves. Yes, it's dumb. Believe me, I thought I was dumb myself. Before going in to the gate, we had dinner and I had this sudden thoughts that this is wrong. Wine is liquid, and there is regulation of not bringing in liquid for more than 100ml even it's not opened.
And my feeling is right. I was blocked in the immigration check in and they ask me to go to my counter ASAP, immigration people has been helpful. It was 7.15 p.m that time and check in counter suppose to close around 7.35 or so. I ran thinking there should be enough time. I reached and there is no one in the counter. I finally saw the lady who checked us in and told her we have another baggage we need to go through. She told me that system is close coz all customers has checked in and there is nothing they can do but to throw it away.
I was in a panic state. I know, some of you might just say "it's just wines, let it go". There is 4 bottles of wines, each of 500ml heavy glass bottles and my mom carry it all over our journey because she really likes it and they are now telling me to throw it. That very moment, all those flashback image had me tearing and panicking as the boarding gate is gonna close in 15mins.
I have to say though the lady wasn't exactly rude, she was not being helpful. Along with clock tickling, I thought of drinking at least a bottle of the wine or giving it to people nearby, then suddenly 2 guys came and the lady explained it to them that I want to bring in my wines. One of them talk to me and I was going to cry as I speak. He told me to fast pack my wines in the nearby packing counter and give him my passport and all. At the end, I don't know how they do it, the system has been reopen and they print a new baggage claim receipt (the lady clearly say they can't reopen the system) so I don't know what's going on there. He helped me carry the baggage in and ask me to go through immigration clearance immediately. I was really panicked because it's 15 mins before the plane fly so I just run after saying thanks. I think he and his friend must be the aircraft crew? Sadly, I don't remember their faces, or their name, my mind must has went blank back then. Whoever you are, I just want you to know I'll be forever grateful. I know it's a very light gesture some of you might find it ridiculous that I think so much about it. But when someone help you when your are lost and don't know what to do; that moment no matter small or big does really matter. Your help has at least makes my mom effort worthwhile. Thank you once again the two Mr. Good Samaritans :)
I shall say my experience with Jetstar has never been disappointing. I've always enjoy it. No delay, smooth landing, nice crew and nice service. Thank you for making my holiday awesome!